Last updated: October 6, 2026
LuxeHive is committed to resolving payment and order concerns fairly and promptly. This policy explains how customers can report unauthorized charges, billing errors, missing orders, and other payment disputes.
Contact Us About a Charge
If you do not recognize a LuxeHive charge or believe an order was charged incorrectly, contact us at support@luxehive.site with:
- Your full name
- Order number, if available
- Email address used at checkout
- Transaction date and amount
- A brief description of the issue
For your security, never email your complete card number, security code, banking password, or login credentials.
Unauthorized Transactions
If you believe your payment method was used without your permission, contact your bank or card provider immediately to protect your account. You may also notify LuxeHive so we can investigate the related order and prevent shipment where possible.
Resolving Order Issues
Before opening a chargeback, we encourage you to contact us so we can try to resolve concerns involving:
- Duplicate or incorrect charges
- An order that has not arrived
- A damaged, defective, or incorrect product
- A cancelled order
- A return or refund
- A product that does not match its listing
Contacting LuxeHive first is encouraged but does not limit your right to dispute a transaction with your payment provider.
Shipping and Delivery Disputes
Orders are normally delivered within 5–8 business days in total, including 1–2 business days of processing time. Carrier delays, weekends, holidays, incorrect delivery information, and events outside our reasonable control may affect delivery.
If tracking shows a delivery problem or your order has not arrived within the expected period, contact us so we can review the shipment and work toward an appropriate resolution.
Returns and Refunds
Eligible unworn and unused shoes may be returned within 30 days of delivery, subject to our Return and Refund Policy.
Approved refunds are issued to the original payment method within 7 business days after the return has been received and inspected. Your bank or payment provider may require additional time to post the refund.
If a refund has already been approved, please allow the stated processing period before reporting it as missing.
Chargeback Investigation
If a chargeback is opened, LuxeHive may provide the payment provider with relevant order records, including:
- Order and payment confirmation
- Product and pricing information
- Shipping and tracking details
- Delivery confirmation
- Customer service communications
- Return or refund records
Information will only be used to investigate and respond to the payment dispute in accordance with applicable law and payment-provider requirements.
Duplicate Refunds
A customer cannot receive both a direct refund from LuxeHive and a separate chargeback credit for the same transaction. If both are issued, the duplicate amount may be corrected through the relevant payment provider.
Good-Faith Disputes
LuxeHive does not charge customers a separate fee for submitting a legitimate payment concern or good-faith chargeback. Knowingly false or fraudulent claims may be reported to the payment provider where permitted by law.
Contact Information
LuxeHive
Email: support@luxehive.site
Phone: +1 757-757-8854
Address: 1783 Churchill Ln, Glendale Heights, IL 60139, United States
Website: https://luxehive.site